FAQ
1. How can I place an order online?
You can browse our website “chirpnbuzz.com”, select the toys you want to purchase, add them to your cart, and proceed to checkout. You’ll need to provide your shipping information and payment details to complete the order.
2. What payment methods do you accept?
We accept various payment methods including credit/debit cards, PayPal.
3. What age group toys are available in this online shop?
Currently, we are available with 0-3 year age group toys.
4. How long does delivery take?
Standard delivery within the UK typically takes 3-5 business days.
5. What is your return policy?
We accept returns within 14 days of purchase. The items must be in their original packaging and unused. Please refer to our return policy document.
6. Are your toys safe for children?
All our toys comply with UK safety standards and regulations. They are tested for safety and are suitable for the recommended age groups.
7. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery on our website.
8. Do you offer discounts or promotions?
Yes, we frequently have discounts and promotions. Sign up on social media to stay updated on the latest offers.
9. How can I contact customer service?
You can reach our customer service team via email or live chat on our website. Our team is available to assist you with any questions or concerns.
10. Can I create a wishlist?
Yes, you can create a wishlist by creating an account on our website. This allows you to save your favorite items for future purchase.
11. What should I do if I receive a damaged item?
If you receive a damaged item, please contact us on email immediately. We will arrange for a replacement or a refund.
12. Can I cancel or modify my order after it's been placed?
After placing your order within a limited time frame, you can cancel or modify it. Please contact customer service as soon as possible to make any changes.
13. Is this site secure for online shopping and payment transactions?
Yes, we provide secure SSL encryption protection for transactions.